Delete your Qiao account

You can delete your account in the Qiao app, or ask us to delete it by email. Qiao is developed by Duor Digital OÜ.

In the app

In a parent account, Delete account is at the bottom of the Profile tab.

1Write to us from the email address you use in Qiao. If you sign in with Apple or Google, write from that account's address.
2Put “Delete my Qiao account” in the subject.
3We may ask you to confirm it is you, then delete the account and write back when it is done, within one month at the latest.

Within 30 days of deleting your account we remove from our systems, and within 90 days from our backups:

your account, profile and sign-in details;
your name, date of birth and sex, and your documents with everything read from them;
your dormitory address and your other paperwork details;
your conversations with the assistant, your scholarship-chances results and your study plan reviews;
your place in the cohort, your introductions and your links with parents;
your contact details in Meet bookings, and your notification and device tokens.

We keep only what the law or another person's rights require:

Records of purchases, payments, gifts, Meet bookings and data plan orders: 7 years, as Estonian accounting law requires, no longer linked to you
Your messages to our support: 2 years
A request for admission help a partner agency is still handling: As long as needed for our records with that agency
Your chat with an agency you joined with its code: The agency may keep its copy under its own rules
Server, security and crash logs: 90 days
Product analytics: 14 months
A note that an account with your email was deleted: So that it is not created again by mistake