Everything you're about to ask
Plain answers about Qiao - how the AI plan works, what the map covers, supported cities, languages, what is free, and more.
+Is Qiao free?
Yes. The checklist and deadlines, SOS, the “Show in Chinese” cards, the China guide, your cohort and your scholarship chances are free, and the AI helper has a free daily allowance of questions. You pay only for Meet (a person at the airport, paid on the website) and for optional extras in the app, such as Qiao Pass: unlimited AI questions and photos, offline maps, every app icon and up to 3 study plan reviews a month.
+How is my plan actually generated?
We send your onboarding answers (role, city, university, arrival date, Chinese level, priorities) to our AI service. It returns a trilingual guide, a 10–16 task checklist across 3 phases, and 3–6 deadline reminders. You can regenerate whenever your situation changes - anti-repeat logic ensures you don't get the same plan twice.
+What's on the map?
Places curated for newcomers - international student offices, foreigner-friendly banks (ICBC, BoC), 24h pharmacies, hospitals, canteens, and metro stops. Tap any pin for a photo, description, distance, and the place's Chinese name.
+Do you track a streak?
Yes - every day you complete a task or open the app counts. The streak sits on your dashboard alongside XP, level and achievements, and resets if you skip a full day. Daily 30 XP goal keeps it light.
+Do I need to speak Chinese?
Not at all. Pick "I don't know Chinese" in onboarding and Qiao adapts: explanations in English or Russian and simple phrases with pinyin. The phrasebook goes from zero to comfortable across 9 categories (daily, taxi, health, bank, café, gym, dorm, store, university).
+Which cities and universities are supported?
The China guide covers the universities and cities Qiao supports today: admission and programmes, dorms, the international office and the first week. New university profiles are added regularly, and if yours is missing, write to us at support@qiaoguide.com and we will prioritise it.
+How does the AI helper know my situation?
Your onboarding answers and checklist progress travel with every question - the assistant sees your city, your Chinese level, and what you've already done, then tailors the reply. A semantic cache keeps answers fast.
+What does Qiao keep on my phone?
Your profile, your checklist and the address in Chinese on your SOS screen are saved on the phone. The AI helper and most other screens need a connection; the offline map of your city comes with Qiao Pass.
+Who is Qiao for?
International students moving to China, from choosing a university to the first month on campus. Parents can follow their child's arrival on a status page without installing the app, and education agencies work with their students through the partner programme.
+Does Qiao help with WeChat, Alipay, residence permit and police registration?
Yes - those are the highest-impact tasks for newcomers. Qiao surfaces a step-by-step setup for WeChat Pay and Alipay (foreigner version), pins police-registration (24h) and residence-permit (30-day) reminders to your real arrival date, and gives Chinese phrases for the bank counter and the police station.
+In which languages is Qiao available?
English, Russian (Русский) and Simplified Chinese (简体中文). Every screen, every AI answer and every phrase is localised in all three - pick one in onboarding or switch from Profile.
+Which Chinese cities does Qiao cover?
The China guide covers Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Zhengzhou and Kaifeng. If your city is missing, write to us at support@qiaoguide.com and we'll prioritise it.
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